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Arising
from our skills on the telephone we have put together a series of one
day workshops and masterclasses for up to 10 people at the employers
premises.
These
are:
| Re-active
call handling |
Demonstrating
how to add value to every telephone call received, dealing with
difficult customers, enhancing the company image by the quality
of your telephone response, building confidence in younger people
and increasing their skills. |
Masterclass
One
(Pro-active
call making) |
Training
in the skills of telemarketing, the dialogue process,client engagement,
overcoming objections and winning the appointment. Words and phrases
that work, voice control, character recognition and closing techniques.
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| Masterclass
Two |
Turning
appointments into sales, presenting effectively, fact finding, introducing
the USP's, assessing the potential, controlling the meeting, overcoming
objections.
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| Masterclass
Three |
Retaining
your clients, improving the level of service, client satisfaction
surveys, assessing the potential for greater business levels, how
to form effective partnerships.
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Custom-made training to suit your organisation's needs is available
on request. A one-day course can be structured to focus on the specific
needs of your staff and telemarketing personnel.
Contact
us to identify your requirements.
All
training is carried out by professional telephone users who are willing
and able to sit down with your people and make actual calls during the
training sessions.
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